Terms and Conditions for My UK Life Platform

Last Updated: November 2024

1. Introduction

Welcome to the My UK Life Platform, operated by Upstream Outcomes Ltd. These terms and conditions govern your use of our platform, which aims to help individuals moving to the UK integrate into local communities by providing support, guidance, and resources. By using the platform, you agree to these terms. If you do not agree, please do not use the platform.

2. User Types and Access

  • Individuals Moving to the UK: The primary users of the platform are individuals and families who are moving to the UK or who have recently arrived. Users have access to a range of services such as AI-driven personalisation, local support, and community features.

  • Local Community Partners: We work with local community partners to provide accurate information and support services for new residents. Local partners may provide information and participate in community activities.

3. Platform Services

The platform provides personalised advice, local community resources, and AI-powered guidance to help users navigate their new life in the UK. This includes support for areas such as mental health, housing, employment, education, and community involvement.

4. Eligibility

The platform is available to individuals aged 13 and above who are moving to the UK. Some services may be restricted based on local partnership availability, as the platform works alongside local support services and is not intended to be used in isolation.

5. User Responsibilities

  • Accurate Information: Users must provide accurate and up-to-date information when using the platform.

  • Appropriate Use: Users must not share inappropriate, harmful, or offensive content on the platform.

  • Local Support: The platform is designed to help improve your life in the UK, and it should be used in coordination with local support services.

6. Data Collection and User Consent

We collect data as outlined in our privacy policy, including information for personalised recommendations, progress tracking, and local support services. Users have full control over the information they provide and can withdraw their consent for data sharing at any time.

7. Third-Party Services

We use third-party systems hosted on Microsoft Azure, including Open AI tools, to provide personalisation and enhanced support. While we strive to ensure the privacy and security of your data, please note that these systems are integral to the services we provide.

8. Content Ownership

All content created or generated on the platform is owned by Upstream Outcomes Ltd. This includes AI-generated support plans, recommendations, and user interactions.

9. Limitations of AI-Generated Content

The information provided by the platform is generated using AI technologies. While we aim to provide helpful and relevant advice, users should be aware that the content may have limitations in accuracy and may not always reflect the most current information. Users are encouraged to consult with local community partners or professionals for critical matters.

10. Termination

We reserve the right to terminate user accounts for any violation of these terms, misuse of the platform, or any other reason that impacts the safety and integrity of the platform and its users.

11. Dispute Resolution

In the event of a dispute, users should first contact their local community partner, who provides support through the platform. If a resolution cannot be reached, further steps may be taken in accordance with applicable local regulations.

12. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of the UK courts.

13. Changes to These Terms

We may update these terms and conditions from time to time. Updates will be posted on our main website, and continued use of the platform indicates acceptance of the updated terms.

14. Contact Us

If you have any questions about these terms, please contact us at:

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@upstream.health