Privacy Policy for My UK Life

Last Updated: November 2024

My UK Life Privacy Notice

Our Contact Details

  • Name: Upstream Outcomes Ltd

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@upstream.health

Our Promise to Keep Your Information Safe

At Upstream Outcomes, we’re committed to protecting your privacy. We promise to respect any personal information you share with us or that we receive from other organisations at all times, and we promise to keep it safe. This data processing statement applies to My UK Life, a platform operated by Upstream Outcomes Ltd.

How We Process Your Data

This privacy notice sets out how we process your data. It also explains your rights and options regarding how we use your personal information.

What Type of Information We Have

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (e.g., name, contact details, nationality, and other relevant personal details).

  • Information about your computer/mobile device and your visits to and use of this platform, including IP address and geographical location.

  • Information regarding your interactions with our platform, including the services and resources you access, goals you set, and progress you make.

  • Data related to any use of our AI-powered personalisation tools, such as your preferences, achievements, and questions you ask our coaches.

  • If you engage with community features, we may collect information related to your community participation (e.g., local events, volunteering, skill clubs).

How We Get the Information and Why We Have It

Most of the personal information we process is provided directly by you for one of the following reasons:

  • Registering with us to access the platform and its services.

  • Communicating with us via the platform, such as asking questions or requesting guidance.

  • Participating in community events or accessing local resources and support services.

We also receive personal information indirectly from the following sources:

  • Third-party service providers to help us provide services to you.

  • Analytics providers to help us understand how the platform is being used and improve our services.

Our Lawful Basis for Processing

Under Article 6 of the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your data are:

  • Your Consent: We rely on your consent to process data when you use our platform, including personalised support features and AI tools. You can withdraw your consent at any time by contacting us at contact@upstream.health.

  • Legitimate Interest: We rely on legitimate interests to share information about services, events, and opportunities we believe will be helpful for you as you navigate your UK life.

What We Do With the Information We Have

We use the information that you have given us in order to:

  • Provide personalised support and guidance tailored to your needs.

  • Assist you with practical advice and resources regarding living, working, and integrating into your local community.

  • Track your progress and help you achieve goals that you set on the platform.

  • Connect you to local events, volunteering opportunities, and support groups.

  • Improve your experience by analysing platform usage and interactions to make our services better.

  • Facilitate interaction with other members of the community who are using the platform, including participation in local events or support groups.

How We Store Your Information

The personal information that we collect from you will be stored at a destination within the UK. 

We take all reasonable steps necessary to make sure the recipient implements appropriate safeguards to protect your personal information. Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure.

In general, if we no longer need your information for the reasons you gave it to us, we remove your personal information from our records six years after the date it was collected. However, we may retain it longer if:

  • Your personal information is needed for ongoing support or services.

  • We are required to retain it by law.

Who Can See My Personal Information?

Only appropriately trained staff, contractors, and volunteers can access your information. It is stored on secure servers with features to prevent unauthorised access.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your data in certain situations.

  • Your right to data portability: You can ask us to transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

Use of AI and Personalisation Tools

Our platform integrates AI tools to provide enhanced, personalised support. During your interactions with the AI, we collect and process the following data: messages exchanged, preferences, and any additional information required for the functioning of the AI. These tools help provide relevant advice and recommendations based on your unique situation.

Information Sharing

We do not share your data with third parties unless required by law or necessary for the provision of our services. Rest assured that we prioritise the confidentiality and privacy of your data, and any sharing will be done in compliance with applicable data protection laws.

How to Complain

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113

Contact Us

If you have any questions about this privacy notice or wish to exercise your rights, please contact us at:

Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD
Phone Number: +44 03455481654
E-mail: contact@upstream.health